Kilgore - (903) 984-3101 White Oak - (903) 295-2015

Frequently Asked Questions

Which vision insurance plans do you accept?

We accept most major health insurances, including vision plans such as Eye Med, VSP, Superior, VCP, Block Vision and Always Care. We can also file claims with most health insurance companies such as Humana, BCBS, Aetna and United Health Care as well as Medicare and Medicaid. Some medical plans cover routine eye exams as preventative care. Also, certain conditions and procedures such as eye infections, dry eyes, diabetes, glaucoma, foreign body removal, eye allergies and unspecified eye pain are filed as medical claims with your regular health insurance provider.

Do you accept Medicaid and Medicare?

Yes. Call and schedule your appointment today.

What do I need to bring to my first appointment?

Please arrive with your insurance card and photo ID; a list of medications you are currently taking; and your glasses or contacts. You must present your insurance card at every appointment, as the insurance companies require us to verify patients’ identification and eligibility each time they are seen.

How long will it take to get my glasses?

It usually takes one to seven days, depending on your prescription as well as your frame and lens options. Though we have a lens lab onsite for same-day convenience, some vision insurance companies require that their lab make your glasses, which may take up to two weeks.

Can I get glasses at Insight Eyecare with a prescription from another doctor?

Yes, as long as your prescription is not over one year old.

Do I need antireflective coating or is it an unnecessary add-on?

Dr. Pinkerton highly recommends antireflective coating (also called AR coating or antiglare coating) to eliminate reflections from the front and back surface of your lenses. With reflections and glare eliminated, lenses with AR coating provide better vision and improved contrast for night driving, computer use and reading. AR coating makes your lenses nearly invisible, improving your appearance in photos as well as in person. Without the coating, outside images and lighting can reflect off your glasses so people can’t focus on your eyes. To read Dr. Pinkerton’s recommendation, click here. To learn more about AR coating and other lens coatings, click here.

Do you use the dreaded “puff test” to test for glaucoma?

Absolutely not! Dr. Pinkerton uses a more reliable diagnostic tool called a tonometer to apply a small amount of pressure to your eye in order to measure your inner eye pressure. This procedure is more comfortable than the puff test, and the readings are more accurate.

Will I need to get my eyes dilated?

Dilating your pupils is sometimes necessary. The pupil is the window into the internal structure of the eye. Since the light Dr. Pinkerton uses to peer inside your eye causes the pupil to contract naturally, he sometimes uses special drops to dilate the pupil, giving him a better view of the tissue inside. To learn what Dr. Pinkerton is looking for when he dilates your pupils, click here.

When can my child get contacts?

Age 10 is generally when Dr. Pinkerton considers contacts appropriate, depending on the child’s level of maturity and responsibility. He relies on parents to provide him with honest input regarding the child’s ability to handle the responsibility of contact lenses. When in doubt, we stick with glasses until the child is sufficiently motivated and responsible to wear and properly care for contact lenses.

What is the difference between an optometrist and an ophthalmologist?

Both are licensed eye care professionals, and both are doctors. An optometrist is a doctor of optometry (OD) who diagnoses and treats visual health problems. The ophthalmologist is a doctor of medicine (MD) who specializes in surgery and diseases of the eye. An optometrist completes four years of post-graduate optometric schooling, focusing exclusively on the eyes and vision. An ophthalmologist completes four years of medical school, learning about the entire body, followed by a residency. The main difference in terms of patient care is that ophthalmologists perform surgery.

I’ve done my research and know a lot of people swear by vision therapy, but I also came across a good deal of criticism from ophthalmologists. Why?

Actually, The Archives of Ophthalmology in 2008 published a study showing office-based vision therapy is an effective treatment for an eye-muscle coordination problem called Convergence Insufficiency, and there’s a growing body of scientific research in support of vision therapy. It could be that ophthalmologists (eye surgeons) are simply more prone to suggest surgical approaches to address issues like strabismus, as opposed to a nonsurgical Vision Therapy approach. Dr. Pinkerton does not like to see children undergo surgery unless it’s necessary; however, he recognizes when surgery is the best approach and will refer patients to an eye surgeon when needed.